Shipping & return policy.

Processing time

Orders are processed within 1 to 2 business days. Orders placed on a weekend or a holiday begin processing the next business day.

During launches, restocks and the holiday season, processing can take a little longer. If your order will be delayed beyond the usual window, we will email you.

Delivery time

Once your order leaves us, delivery normally takes 3 to 5 business days. Total time from order to doorstep is usually 4 to 7 business days.

Delivery estimates come from the carrier and are not guaranteed. Weather, holidays and carrier backlogs can add time.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your delivery address.

Orders over $100 ship free within the United States.

Order tracking

As soon as your order ships you will receive an email with a tracking number. Tracking can take up to 24 hours to show movement after the label is created, so a quiet first day is normal.

Delivery addresses

Please check your address carefully before placing your order. We are not responsible for orders sent to an address entered incorrectly at checkout.

If you spot a mistake, contact us right away. If your order has not shipped yet, we will do our best to correct it.

Lost, stolen or delayed packages

Once a package is handed to the carrier it is in their care. If tracking shows your order as delivered but you cannot find it:

• Check around your door, your mailbox and with neighbors
• Wait 24 hours, since packages are sometimes scanned as delivered early
• Contact the carrier with your tracking number to open a claim

Write to us as well and we will help you follow up.

International orders

[Add your international shipping details here, or state that you currently ship within the United States only.] Any customs duties or import taxes are the responsibility of the customer.

Returns and exchanges

Because our candles, diffusers, sprays and wax melts are personal care and home fragrance products poured by hand in small batches, all sales are final. We do not accept returns or exchanges for a change of mind, or because a scent was not what you expected.

Fragrance is personal, and how strong a scent feels depends on the size of the room, the ventilation and the temperature. If you are unsure which scent to choose, write to us before you order and we will help you pick.

Damaged or incorrect items

There is one exception to the above: if your order arrives damaged, or you receive the wrong item, we will make it right.

Contact us within 7 days of delivery with your order number and photos of the item and the packaging it arrived in, and we will arrange a replacement or a refund. Please keep the original packaging until the claim is settled.

Order changes and cancellations

Contact us as soon as you can. If your order has not been packed or shipped yet, we will update or cancel it for you. Once an order has shipped it cannot be changed or cancelled.

Refunds

Approved refunds are issued to the original payment method. Once we process the refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer.

Original shipping charges are not refunded unless the order arrived damaged or incorrect.

Questions

Any question about an order, a delivery or a claim is welcome. Write to us at [email protected] or through our contact page, and we will get back to you.