Privacy policy.

Overview

This policy explains how Maison Sheeva collects, uses and protects your information when you visit our website or place an order. By using the site, you agree to the practices described here.

Our terms and conditions apply alongside this policy.

Information we collect

We collect the information you give us and some that is collected automatically.

• Information you give us: name, email address, phone number, shipping and billing address, and order details
• Payment information: handled by our payment processor. We do not store full card numbers
• Messages: anything you send through our contact form, by email or on social media
• Automatic data: device type, browser, pages visited and general location, collected through cookies and similar tools

How we use your information

We use your information to run the shop and to serve you better.

• Process and deliver your orders
• Send order confirmations, shipping updates and replies to your questions
• Send marketing emails, when you have asked to receive them
• Improve the website, our products and our service
• Prevent fraud and meet our legal obligations

Cookies

Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences and understand how the site is used.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Sharing your information

We do not sell your personal information. We share it only with the companies that help us run the shop:

• Payment processors, to take payment securely
• Shipping carriers, to deliver your order
• Email and marketing platforms, to send updates you asked for
• Analytics providers, to understand site traffic

We may also disclose information when the law requires it.

Data retention

We keep order records for as long as we need them to serve you and to meet accounting and legal requirements. Marketing contacts are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Unsubscribe from marketing emails at any time

To make a request, contact us using the details below.

Marketing emails

If you subscribe, we will send you news about new scents, collections and restocks. Every email has an unsubscribe link, and you can opt out at any time.

Children

Our site and products are not directed to children. We do not knowingly collect information from anyone under 16.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Questions about privacy can be sent to [email protected], or through our contact page.